Chidubem Ezeala
Customer Service Professional
Hayward, USA.About
Detail-oriented and reliable Customer Service Professional with a proven track record in retail operations, merchandising, and customer engagement. Adept at optimizing product stocking, managing inventory, and enhancing customer satisfaction through effective communication and problem-solving. Committed to delivering seamless service experiences and contributing to operational efficiency in dynamic retail environments.
Work
Asorock Security Services
|Security Officer
Hayward, California, United States
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Summary
Served as a security officer, responsible for maintaining a safe and secure environment for employees, customers, and property through vigilant monitoring and prompt incident response.
Highlights
Maintained a safe and secure environment by actively monitoring premises and responding promptly to all incidents, ensuring compliance with established safety protocols.
Conducted regular patrols and surveillance to deter unauthorized activities, contributing to a secure atmosphere for staff and patrons.
Implemented and enforced security procedures, effectively mitigating risks and ensuring adherence to company safety regulations.
Collaborated with management to address security concerns and optimize response strategies, enhancing overall property protection and safety.
Shop-Rite Supermarkets
|Customer Service Professional
Ikeja, Lagos, Nigeria
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Summary
Provided front-line customer service, offering friendly and efficient support to shoppers while managing purchases, inquiries, and returns, and collaborating with team members to ensure smooth daily operations.
Highlights
Processed an average of 100+ daily cash, credit, and debit transactions with 99% accuracy, contributing to efficient checkout flow and customer satisfaction.
Supported inventory management by executing restocking tasks, ensuring consistent product availability and minimizing out-of-stock incidents.
Maintained organized checkout and customer service areas, enhancing the shopping experience for over 200 customers daily.
Developed strong communication and problem-solving skills, resolving customer inquiries and issues efficiently in a fast-paced retail environment.
Education
Chabot Community College
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Information Technology
New Bethel Model School
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General Studies
Courses
Mathematics
Physics
Biology
Economics
English Language
Chemistry
Marketing
Computer Science
Languages
English
Skills
Organizational & Strategic
Time Management, Resource Coordination, Process Improvement.
Customer Service & Sales
Customer Relationship Management, Problem-Solving, Patience & Empathy, Active Listening.
Software & Tools
Microsoft Office Suite, Point of Sale (POS) Systems, Data Entry & Management Systems.
Interpersonal & Leadership
Conflict Resolution, Team Collaboration, Problem Solving, Communication (Verbal & Written).